Shipping & Returns
All items handmade locally in Joshua Tree California!
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- All items are shipped through the United States Postal Service as per your selection at checkout.
- Please allow 7-10 business days for production and shipment of all items. Unless stated otherwise in the top of the item description.
- Production times vary, If there is a delay in shipment you will be contacted through email. ( There have been some issues with emails being sent out so please also check my social media @anklebiterskids )
- Free shipping orders will be sent First Class United States Postal Service or Priority Mail depending on weight and shipping location.
- Once your order ships please use this app to track your order! It will NOT track until the item has been shipped out.
- Shipments are dropped off on Saturdays.
United States : USPS First class mail = 4-10 day delivery time & Tracking
USPS Flat rate Priority Mail = 2-5 day delivery time & Tracking
Refunds & Returns
- Refunds are sent only if an item can NOT be replaced.
- Package must be returned in original unused condition for a full refund.
- Please contact us about any issues prior to returning the order so that we may instruct you on the next step.
- Returns are possible as long as the item is in unused condition and is returned with all included Gifts, Packaging and Paperwork.
- Returns are processed and a refund is issued only after the item has arrived back to us, the condition of the return is verified and tracking has updated through USPS.
- A partial refund may be issued if the returned item is not in unused condition or if packaging has been damaged during return shipping.
- Shipping costs will NOT be refunded under any circumstances.