FAQs

FAQs

What is a Preorder?

- Each item will say “preorder” in the title,  Description will have a ship date & Number available before the preorder closes for production.

 

How does a preorder work?

- All preorder items will be open for pxurchase until the number available is depleted or for two weeks.

- Once either of the conditions above are met production begins and you will receive an email notifying you of your orders status.

- When production is completed your Items will ship on the date indicated in the description. Tracking for your order will be emailed to you so you can check its arrival at your leisure.

 

We try our best to be as transparent about our wait times and ship dates as possible. If you have any questions please do email us at hello@anklebiterskids.com so we can assist and clarify.

 

What does Ready to ship mean?

- These items are completed and prepared for shipping. No need to wait for production.

 

When can I expect my package if it is Ready to Ship items only?

- RTS orders ship within 1-3 business days, Excluding holidays and postal closures.

 

What if I purchased Preorder AND Ready to Ship items?

- All items will be shipped out on the Preorder ship date.

    If you would like them sent separately please contact us at hello@anklebiterskids.com and     

    we will be happy to facilitate that. Please note that additional shipping charges will apply.